Privacy Policy
Your trust is our most precious asset. Here is exactly how we handle your data.
Table of Contents
My Vow Jewels LLP ("VOW", "we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide when you visit our website, make a purchase, or interact with us in any way. By using our website, you agree to the practices described in this policy.
01 Information We Collect
Information You Provide Directly
- Name, email address, phone number, and delivery address when creating an account or placing an order.
- Payment information (processed securely via our payment gateway — we do not store card details).
- Messages and inquiries submitted via contact forms, WhatsApp, or email.
- Custom jewellery design preferences, measurements (finger size, wrist size), and personalisation details.
- Account password (stored in hashed form, never plaintext).
Information Collected Automatically
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages visited, products viewed, time spent, and referral source.
- Pincode lookup history (used to estimate delivery availability, not stored personally).
02 How We Use Your Information
- To process and fulfil your orders, including order confirmation, dispatch notifications, and delivery updates.
- To provide customer support and respond to your queries.
- To manage your account, wishlist, and order history.
- To send transactional communications (order updates, invoices) — these are not optional.
- To send promotional emails or WhatsApp messages about new collections and offers — you can opt out at any time.
- To improve our website, product offerings, and user experience through analytics.
- To detect, prevent, or investigate fraud or security breaches.
- To comply with applicable legal obligations.
03 Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:
- Logistics partners — name, address, and phone number shared with shipping carriers (Blue Dart, DTDC, Delhivery) solely for delivery.
- Payment processors — your payment is processed by our PCI-DSS compliant payment gateway. We receive only a transaction reference and status.
- Analytics tools — anonymised, aggregated usage data may be shared with analytics providers to improve our service.
- Legal requirements — we may disclose data if required by law, court order, or to protect the safety and rights of our users.
04 Cookies & Tracking
Our website uses localStorage (browser storage) to maintain your session, cart, wishlist, and preferences. This data stays on your device and is not transmitted to our servers unless you take an action (such as placing an order).
- We do not use third-party advertising cookies or cross-site trackers.
- You may clear your browser storage at any time, though this will reset your cart and preferences.
- We may use basic analytics (page views, referral source) to understand site traffic. This data is aggregated and not tied to your identity.
05 Data Security
We take the security of your personal information seriously:
- Passwords are stored using one-way SHA-256 hashing — we cannot retrieve your password in plaintext.
- Payment data is handled exclusively by our PCI-DSS certified payment gateway.
- Our website is served over HTTPS to encrypt data in transit.
- Access to customer data is restricted to authorised personnel on a need-to-know basis.
06 Data Retention
- Order data is retained for 7 years to comply with Indian tax and accounting regulations.
- Account information is retained as long as your account remains active.
- Marketing opt-in data is retained until you opt out.
- You can request deletion of your account and personal data at any time (see Your Rights below). Note: we may retain anonymised transaction records for legal compliance even after account deletion.
07 Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — update inaccurate or incomplete information via your account or by contacting us.
- Deletion — request deletion of your account and associated personal data.
- Opt-out of marketing — unsubscribe from promotional emails via the link in any email, or reply "STOP" to marketing WhatsApp messages.
- Data portability — request your data in a machine-readable format.
To exercise any of these rights, email us at vowjewelsllp@gmail.com with the subject line "Privacy Request". We will respond within 30 days.
08 Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it promptly.
09 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after any change constitutes your acceptance of the updated policy.
10 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: vowjewelsllp@gmail.com
- Phone / WhatsApp: +91 98190 95670
- Address: My Vow Jewels LLP, Mumbai Manufacturing Unit & Pune Showroom, Maharashtra, India
Questions about your privacy?
We'll respond to all privacy-related queries within 2 business days.
Send a Privacy Request