Returns & Exchange
We want you to love every piece. If something isn't right, we'll make it right.
7-Day Exchange
Exchange any standard piece within 7 days of delivery, no questions asked.
Lifetime Repair
Free resizing once within 90 days. Manufacturing defects repaired free forever.
Store Credit
Refunds issued as store credit within 3–5 business days of return receipt.
01 Exchange Policy
My Vow Jewels offers a 7-day exchange on all standard (non-custom) jewellery from the date of delivery. Exchanges are for equal or higher value items only.
| Scenario | Resolution | Timeline |
|---|---|---|
| Change of mind / style preference | Exchange for another piece | Within 7 days of delivery |
| Wrong size received | Exchange for correct size (free) | Within 7 days of delivery |
| Manufacturing defect | Exchange or repair (free) | Report within 30 days |
| Damaged in transit | Replacement or full refund | Report within 48 hours of delivery |
02 Conditions for Exchange
To be eligible for an exchange, the item must meet all of the following:
- Returned within 7 days of the delivery date.
- In original, unworn condition — no scratches, bends, or signs of wear.
- All original tags, certificates (BIS hallmark, lab certificate), and authenticity cards intact.
- Returned in the original VOW jewellery box and packaging.
- Accompanied by the original invoice / order confirmation.
03 Non-Returnable Items
The following items are not eligible for exchange or return:
- Custom-made, personalised, or engraved jewellery (made to your specifications).
- Bridal sets and made-to-order wedding jewellery.
- Items that have been resized, altered, or repaired after purchase.
- Items purchased during special sale events or with a discount coupon above 20% off.
- Earrings and nose pins (for hygiene reasons), unless defective.
- Items returned without original packaging, certificates, or invoice.
04 How to Initiate an Exchange
Contact Us
Email vowjewelsllp@gmail.com or WhatsApp +91 98190 95670 with your order number and the reason for exchange. Include 2–3 photos of the item.
Receive Approval
Our team will review your request and confirm eligibility within 1 business day. We will send you the return address and a packing checklist.
Ship the Item
Pack securely in the original box. Use a tracked courier service. For exchanges above ₹10,000, we recommend insured shipping. Shipping costs for change-of-mind exchanges are borne by the customer.
Receive Your Exchange or Credit
Once received and inspected (1–2 business days), we dispatch your new piece or issue store credit within 3–5 business days.
05 Repairs & Resizing
- Free resizing once within 90 days of purchase on rings and bangles.
- Subsequent resizing is available at a nominal charge — contact us for a quote.
- Manufacturing defects (clasp failure, stone falling out, link breakage) repaired free of charge with no time limit.
- Normal wear, accidental damage, or improper storage is not covered under free repair.
- To send an item for repair, contact us first. We will advise the shipping method and provide a repair estimate if charges apply.
Need to make an exchange?
Reach out and we'll guide you through it — quickly and without hassle.
Start an Exchange